Warranty terms & conditions

  • Product component defects or damages resulted from defective production is covered under warranty. Defects or damages with the following conditions will be fixed or replaced under SilverStone Technology’s jurisdiction.
    1. Usage in accordance with instructions provided in the manual, with no misuse, overuse, or other inappropriate actions*.
    2. Damage not caused by natural disaster (thunder, fire, earthquake, flood, salt, wind, insect, animals, etc…)
    3. Product is not modified or components replaced resulting in out of spec. operation.
    4. Loss or damages resulted from conditions other than ones listed above are not covered under warranty.
  • Under warranty, SilverStone Technology’s maximum liability is limited to the current market value for the product (depreciated value, excluding shipping, handling, and other fees). SilverStone Technology is not responsible for other damages or loss associated with the use of product.
  • Under warranty, SilverStone Technology is obligated to repair or replace its defective products. Under no circumstances will SilverStone Technology be liable for damages in connection with the sale, purchase, or use including but not limited to loss of data, loss of business, loss of profits, loss of use of the product or incidental or consequential damage whether or not foreseeable and whether or not based on breach of warranty, contract or negligence, even if SilverStone Technology has been advised of the possibility of such damages.
  • Warranty covers only the original purchaser through authorized SilverStone distributors and resellers and is not transferable to a second hand purchaser
  • You must provide sales receipt or invoice with clear indication of purchase date to determine warranty eligibility.
  • If a problem develops during the warranty period, please contact your retailer/reseller/SilverStone authorized distributors or SilverStone.


Please note that: (i) You must provide proof of original purchase of the product by a dated itemized receipt; (ii) You shall bear the cost of shipping (or otherwise transporting) the product to SilverStone authorized distributors. SilverStone authorized distributors will bear the cost of shipping (or otherwise transporting) the product back to you after completing the warranty service. Updated warranty information will be posted on SilverStone’s official website.

A single PCIe 8pin cable and connector’s maximum current rating is 12.5A, which is 150W (+12V x 12.5A). So SilverStone’s warranty will not cover damages or malfunction resulting from the use of a graphics card or expansion card with a single PCIe 8pin connector that exceeds standard 225W total power draw (150W from PCIe 8pin connector + 75W from PCIe motherboard slot). Similarly, a graphics card or expansion card with dual PCIe 8pin connectors that exceed 375W total power draw (300W from two PCIe 8pin connectors + 75W from PCIe motherboard slot) will also not be covered under warranty.

Peripheral (molex) or SATA connector’s maximum current rating is 5A, which is 60W (+12V x 5A) or 25W (+5V x 5A). Please ensure connected devices are operating under these limits. SilverStone’s warranty will not cover damages or malfunction resulting from usages exceeding these connectors and their associated cables.

24pin motherboard connector’s maximum current rating for its dual +12V metal pins are 5A each, which totals 120W (+12V x 5A x 2). Please ensure +12V drawing devices connected to the motherboard are operating under these limits. SilverStone’s warranty will not cover damages or malfunction resulting from usages exceeding these connectors and their associated cables.

Example of damage from connector overuse

When connector pin is overloaded beyond its rated current capacity for a period of time, it will start to discolor with darker yellow/orange hue as shown in the below photo example. Continued use at this state may result in melting of the pin and connector. This is also considered “overuse” and may result in voiding your PSU or cable warranty.

  1. Operational defects or damages not caused by product design or manufacturing.
  2. Damages caused by natural disaster such as thunder, fire, earthquake, flood, salt, wind, insect, animals, etc…
  3. Tampering or removal of serial numbers on product.
  4. Damages or malfunction caused by opening, disassembling, modifying, or replacing parts not described in manual or prescribed by SilverStone.
  5. Damages caused by intentional misuse, overuse, inappropriate usage or operation of product not prescribed in the manual.
  6. After evaluation by SilverStone, if product is deemed to be non-defective and its abnormal operation is caused in conjunction by the use of other parts or products, SilverStone will assess evaluation fee and not provide warranty product replacement.
  7. Damages or malfunction caused by transport or shipping.
  8. Incorrect insertion or connection of connectors and adapters resulting in damage or malfunction.
  9. Normal wear and tear of product exterior such as natural discoloring of copper material, indent from CPU installation, scuff marks from part assemblies, etc…
  10. SilverStone Technology cannot guarantee its products will unconditionally fulfill all user requirements, please practice due-diligence in researching the product you wish to purchase for its intended purpose, specifications, and compatibility.

Additional info & contacts

For North America

SilverStone Technology in North America may repair or replace defective product with refurbished product that is not new but has been functionally tested. Replacement product will be warranted for remainder of the warranty period or thirty days, whichever is longer. All power supplies should be sent back to the place of purchase if it is within 30 days of purchase, after 30 days, customers need to initiate RMA procedure with SilverStone Technology in USA by first downloading the “USA RMA form for end-users” form and follow its instructions.


For Australia only

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Please refer to above “Warranty terms & conditions” for further warranty details. SilverStone Technology Co., Ltd. 12F No. 168 Jiankang Rd., Zhonghe Dist., New Taipei City 235 Taiwan R.O.C. +886-2-8228-1238 (standard international call charges apply)


For all other regions


Warranty length

North America

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty)

Two year warranty TD02-LITE, TD03-LITE, TD02-SLIM, TD03-SLIM, TD02-RGB, TD03-RGB, PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty FQ series fans
ST50F-PB, ST55F-PB, ST60F-PB, ST65F-PB ST70F-PB, ST75F-PB,
ST60F-P, ST60F-PS, ST75F-P, ST85F-P, ST1000-P, ST1500,
ST55F-G, ST65F-G, ST55F-GS, ST65F-GS, ST75F-GS, ST85F-GS, ST1000-G, ST1500-GS,
ST75F-G Evolution, ST85F-G Evolution, ST1000-G Evolution, ST1200-G Evolution,
NJ450-SXL, NJ520,
ST30GF, ST42GF, ST50GF, ST55GF, GM400-S, GM500-S, GM500-G, GM600-G, GM600 2U Gold, GM800 2U Gold, GM1000 2U Gold,
ST30SF, ST45SF, ST45SF-G, SX300-B, SX450-B, SX500-G, SX500-LG, SX550, SX600-G,
ET450-B, ET550-B, ET650-B, ET750-B, ET550-G, ET650-G, ET750-G, ET500-MG, ET600-MG, ET700-MG, ET550-HG, ET650-HG, ET750-HG,
FX350-G, FX500-G, FX600 Platinum, TX300, TX500-G, TX700-G,
DA550 Gold, DA650 Gold, DA750 Gold, DA850 Gold, DA1650 Gold,
IceGem 240P, IceGem 280, IceGem 360
Five year warranty ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST1000-PT, ST1200-PT, ST1000-PTS, ST1200-PTS,
ST60F-TI, ST70F-TI, ST80F-TI, ST1100-TI, ST1300-TI, ST1500-TI, SX700-PT, SX750-PT, SX1000 Platinum,
HELA 2050 Platinum, NJ600, NJ700, ZM1350
TD02, TD03, TD02-E, TD03-E

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact North America customer support.

Europe

All SilverStone retail products have from the date of purchase, a minimum of 2 year limited warranty. For FQ series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 5 year warranty)

For the products that purchased after 1st of May, 2020.
Three year warranty IceGem 240P, IceGem 280, IceGem 360,
GM500-S, GM600 2U Gold, GM800 2U Gold, GM1000 2U Gold,
Five year warranty ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST1000-PT, ST1200-PT, ST1000-PTS, ST1200-PTS,
ST60F-TI, ST70F-TI, ST80F-TI, ST1100-TI, ST1300-TI, ST1500-TI, SX700-PT, SX750-PT, SX1000 Platinum, NJ600, NJ700, ZM1350,
ET550-G, ET650-G, ET750-G, ST55F-GS, ST65F-GS, ST75F-GS-V3, ST85F-GS-V2,
ST1500-GS, ET500-MG, ET600-MG, ET700-MG, DA550 Gold, DA650 Gold, DA750 Gold, DA850 Gold, DA1650 Gold, HELA 2050 Platinum,
TD02, TD03, TD02-E, TD03-E

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G

For the products that purchased before 1st of May, 2020.
Check here

Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Europe customer support.
 support.eu(at)silverstonetek.de

Australia

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For FQ/FW series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 2 or 5 year warranty)

Two year warranty TD02-LITE, TD03-LITE, TD02-SLIM, TD03-SLIM, TD02-RGB, TD03-RGB, PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Five year warranty DA850 Gold, DA750 Gold, DA650 Gold, DA1650 Gold, HELA 2050 Platinum, NJ600, ST55F-G, ST65F-G, ST55F-GS, ST65F-GS, ST75F-GS, ST85F-GS,
ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST1000-PT, ST1200-PT, ST1000-PTS, ST1200-PTS,
ST60F-TI, ST70F-TI, ST80F-TI, ST1100-TI, ST1300-TI, ST1500-TI, SX700-PT, SX750-PT, SX1000 Platinum,
ZM1350,
TD02, TD03, TD02-E, TD03-E

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Australia customer support.

Brazil

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For retail PSUs the minimum warranty period is 3 years

Two year warranty PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Brazil customer support.

China (excluding Special Administrative Region)

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. (select products have 2, 3, 5 or 7 year warranty)

For more warrenty information please contact local SilverStone technology autorized distributor, or contact customer service in China region
 support(at)silverstonetek.com.cn

RMA information

Hong Kong

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty). For retail PSUs the minimum warranty period is 3 years (select products listed below have 5 year warranty)

Two year warranty PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Five year warranty DA850 Gold, DA750 Gold, DA650 Gold, HELA 2050 Platinum, NJ600, NJ700,
ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST1000-PT, ST1200-PT,
ST60F-TI, ST70F-TI, ST80F-TI, ST1100-TI, ST1300-TI, ST1500-TI,
ST1000-G EVO, ST1200-G EVO, ST55F-GS, ST65F-GS, ST75F-GS, ST85F-GS, ST1500-GS, SX700-PT, SX750-PT, SX1000 Platinum,

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Hong Kong customer support.

India

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty). For retail PSUs the minimum warranty period is 3 years (select products listed below have 5 year warranty)

Two year warranty PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Five year warranty DA750 Gold, DA850 Gold, DA1650 Gold, HELA 2050 Platinum, NJ600, NJ700, ET700-MG,
ST60F-TI, ST70F-TI, ST1100-TI, ST1300-TI, ST1500-TI,
ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST1000-PT, ST1200-PT, ST1000-PTS, ST1200-PTS,
ST85F-GS, ST1500-GS, SX700-PT, SX750-PT, SX1000 Platinum,

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact India customer support.

Indonesia

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty). For retail PSUs the minimum warranty period is 3 years (select products listed below have 5 year warranty)

Two year warranty PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Five year warranty ST1000-PT, ET650-HG, ET750-HG, ET550-G, HELA 2050 Platinum, NJ600, NJ700, SX700-PT, SX750-PT, SX1000 Platinum,

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Indonesia customer support.

Korea

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For FQ/FW series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 5 year warranty)

Five year warranty DA650 Gold, HELA 2050 Platinum, ST1500-GS, ST60F-TI, ST70F-TI, ST80F-TI, ST70F-ES230, ST60F-ES230, SX700-PT, SX750-PT, SX1000 Platinum,
IceGem 240P, IceGem 280, IceGem 360, PF120-ARGB, PF240-ARGB, PF360-ARGB

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Korea customer support.

Malaysia

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty). For retail PSUs the minimum warranty period is 3 years (select products listed below have 5 year warranty)

Two year warranty PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Five year warranty DA850 Gold, DA750 Gold, DA650 Gold, ET750-G, ET650-G, HELA 2050 Platinum, NJ600, NJ700,
ST55F-G, ST65F-G, ST55F-GS, ST65F-GS, ST75F-GS, ST85F-GS, ST1500-GS, ST1000-G, ST1200-G,
ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST1000-PT, ST1200-PT, ST1000-PTS, ST1200-PTS,
ST60F-TI, ST70F-TI, ST80F-TI, ST1100-TI, ST1300-TI, ST1500-TI,
SX500-G, SX700-PT, SX750-PT, SX1000 Platinum,

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Malaysia customer support.

New Zealand

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For FQ/FW series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 2 or 5 year warranty)

Two year warranty TD02-LITE, TD03-LITE, TD02-SLIM, TD03-SLIM, TD02-RGB, TD03-RGB, PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Five year warranty DA850 Gold, DA750 Gold, DA650 Gold, ET650-B, ET550-G, ET650-G, ET750-G, HELA 2050 Platinum, NJ600, NJ700, ST65F-G, ST65F-GS, ST75F-GS, ST85F-GS,
ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST1000-PT, ST1200-PT, ST1000-PTS, ST1200-PTS,
ST60F-TI, ST70F-TI, ST80F-TI, ST1100-TI, ST1300-TI, ST1500-TI,
SX700-PT, SX750-PT, SX1000 Platinum, ZM1350,
TD02, TD03, TD02-E, TD03-E

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact New Zealand customer support.

Philippines

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty). For FQ/FW series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 5 year warranty)

Two year warranty PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Five year warranty DA850 Gold, DA750 Gold, DA650 Gold, HELA 2050 Platinum, NJ600, NJ700, ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST1000-PT, ST1200-PT,
ST60F-TI, ST70F-TI, ST80F-TI, ST1100-TI, ST1300-TI, ST1500-TI ,
ST1000-G EVO, ST1200-G EVO,
ST65F-GS, ST75F-GS, ST85F-GS, ST1500-GS, SX700-PT, SX750-PT, SX1000 Platinum,

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Philippines customer support.

Singapore

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty). For retail PSUs, the minimum warranty period is 3 years (select products listed below have 5 year warranty)

Three year warranty IceGem 240P, IceGem 280, IceGem 360, PF120-ARGB, PF240-ARGB, PF360-ARGB
Five year warranty DA850 Gold, DA750 Gold, DA650 Gold, ET550-G, ET650-G, ET750-G, ET550-HG, ET650-HG, ET750-HG,
HELA 2050 Platinum, NJ600, NJ700,
ST1500-GS, ST1000-G EVO, ST1200-G EVO, ST55F-G, ST65F-G, ST55F-GS, ST65F-GS, ST75F-GS, ST85F-GS,
SX800-LTI, SX700-PT, SX750-PT, SX1000 Platinum, VIVA 650 Gold, VIVA 750 Gold

From 2020/10/1 : SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Singapore customer support.

Taiwan

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty)

Two year warranty TD02-LITE, TD03-LITE, TD02-SLIM, TD03-SLIM, TD02-RGB, TD03-RGB, PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty Power Supplies , IceGem 240P, IceGem 280, IceGem 360
Five year warranty TD02, TD03, TD02-E, TD03-E
HELA 2050 Platinum

From 2020/11/1 :
ET450-B , ET550-B, ET650-B, ET750-B, ET550-G, ET650-G, ET750-G, ET550-HG, ET650-HG, ET750-HG,
ST30SF-V2, ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST65F-GS, ST70F-ESB, ST75F-GS-V3, ST85F-GS-V2, ST45SF-V3
ST1000-PTS, ST1200-PTS, DA750-G, DA850-G
SX500-G, SX650-G, SX700-G, SX700-LPT, SX1000 Platinum, NJ700
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Taiwan customer support.

Thailand

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty). For retail PSUs, the minimum warranty period is 3 years (select products listed below have 5 year warranty)

Two year warranty PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Five year warranty ET700-MG, DA850 Gold, DA750 Gold, DA650 Gold, ET750-B, NJ600, ET650-B, HELA 2050 Platinum,
ST55F-PT, ST65F-PT, ST75F-PT, ST85F-PT, ST1000-PT, ST1200-PT,
ST60F-TI, ST70F-TI, ST80F-TI, ST1100-TI, ST1300-TI, ST1500-TI,
ST1000-G EVO, ST1200-G EVO, ST65F-G, ST65F-GS, ST75F-GS,
ST85F-GS, ST1500-GS, SX700-G, SX700-PT, SX750-PT, SX1000 Platinum,
VIVA 550 Bronze, VIVA 650 Bronze, VIVA 750 Bronze, VIVA 650 Gold, VIVA 750 Gold

From 2020/10/1 : SX800-LTI, SX700-LPT, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact Thailand customer support.

Vietnam

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty). For FQ/FW series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 2 or 5 year warranty)

Two year warranty PF120-ARGB, PF240-ARGB, PF360-ARGB
Three year warranty IceGem 240P, IceGem 280, IceGem 360
Five year warranty ET550-G, ET650-G, ET750-G, ET550-HG, ET650-HG, ET750-HG, HELA 2050 Platinum, SX700-PT, SX750-PT, SX1000 Platinum, VIVA 750 Bronze

From 2020/10/1 : SX800-LTI, SX700-LPT, SX700-G, SX650-G
Other discontinued products:
Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact customer support.

Other regions

Please contact your local SilverStone authorized dealer or distributors for more information. Alternatively, please contact customer support.