RAVEN

Q1	I have a custom cooler, how do I know which way the heat pipes should be situated to obtain the best performance in the RV02-E?
A：	There are two main types of heat pipes used in popular aftermarket coolers, they are groove and powder. Groove heat pipes are very susceptible to gravity while powder heat pipes are less so. To achieve best performance in either heat pipe technology, they need to be placed horizontally or have the heat source side located below the other end of the heat pipe. We recommend choosing and installing components with heat pipes carefully by taking into consideration of the following examples: Motherboard: The orientation of an enthusiast motherboard in a normal ATX case The orientation of an enthusiast motherboard in the RV02-E As the illustrations above show, most enthusiast motherboards with heat pipes will work fine in the RV02-E, the heat source is located below other parts of the heat pipe. CPU cooler: Horizontal style cooler Good orientation Good orientation Bad orientation Many CPU coolers can be rotated when installing on motherboards, the illustration here shows a SilverStone NT06-E VGA cooler The illustration here shows a VGA cooler that will not work well in the RV02-E because the heat source side (touching the GPU) ends up being located higher than the other end.
Q2	USB 3.0 Cable Upgrade Guide.
A：	1. Use both hands to remove top cover gently. 2. After loosening four screws, detach both side panels gently. 3. After loosening six screws behind the front panel, detach front panel gently. 4. First, loosen two screws located on the top-front cover. Then push top-front cover in the direction as shown gently and finally pull up to detach the top-front cover. 5. Flip top-front cover over to loosen two screws near front I/O module and detach it gently. 6. Install USB 3.0 front I/O module (part number: G11303260) and fasten two screws back gently. 7. Assemble parts back in reverse order carefully. Your case is now USB3 ready.

If the answers don't solve your problem, please email to support@silverstonetek.com. Thanks!